BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: MANAGER - CUSTOMER SUPPORT
REPORTS TO: CHIEF OPERATING OFFICER
INSURANCE OPERATIONS
JOB OBJECTIVE:
To manage GLOC’s customer service back office processes and personnel. These include Claims, Conservation, Alterations and Records Management.
MAJOR RESPONSIBILITIES:
To develop and implement operational plans for both functions in line with corporate strategic objectives
• To oversee the administration of Death, Critical Illness and Disability claims ensuring all are thoroughly investigated and to train the team in the claims process.
To oversee the administration of the payments of annuities, maturities sums left on deposit and monthly interest on Flex Accumulator.
To work together with Managers of Customer Service, Premium Accounting and Client Acquisition in the development and implementation of programs and processes to ensure all customer service requests, new business and reinstatements are efficiently performed.
To ensure the Records Management Department is functioning effectively.
To provide excellent service to all customers.
QUALIFICATIONS:
- 1st Degree in Management
- FLMI with a specialty in Life and Health Insurance Claims and basic Underwriting Principles.
- Selection of Risk specialty would be an asset.
EXPERIENCE:
- At least five (5) years experience in a Life Insurance environment with at least two (2) years at middle management.
KEY COMPETENCIES:
PERSONALITY:
- The Manager – Customer Support must be a perceptive individual. He/ She must be very objective and must be able to use his/her initiative. The incumbent should possess the ability to work under stressful conditions.
SPECIAL CONDITIONS ASSOCIATED WITH THE JOB:
CONTACT via Email:
Vannesa O’Young
BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: SALES ADMINISTRATIVE ASSISTANT
REPORTS TO: TEAM LEADER - SALES ADMINISTRATION
SALES ADMINISTRATION DEPARTMENT
JOB OBJECTIVE:
To provide clerical support to the Manager/Team Leader of the department and to ensure that agents are properly serviced.
MAJOR RESPONSIBILITIES:
- To prepare demand loan documents as required; transferring financing balances to cash loans; performing follow-up to ensure that signed original documents are received as relevant.
- To do financing invoices for unlicensed agents and advance on financing upon request.
- To update financing report and sent to Payroll by the 1st working.
- To monitor and liaise with Branch Manager one month before an agent is due to come off financing.
- To ensure that all increase of financing and removal from financing are conveyed to the relevant parties in a timely manner.
QUALIFICATIONS:
- 5 CXC passes including Mathematics and English (grades 1)
- Understanding Accounting Principles (ACCA Level 1 or CAT equivalent)
- FLMI parts 1 and 2.
EXPERIENCE:
- Proficient in Microsoft Office Suite
- Two to Three years working experience preferably in an Accounting or Sales Administration environment.
- Working knowledge of Oracle/PeopleSoft and Ingenium would be an asset.
KEY COMPETENCIES:
PERSONALITY:
SPECIAL CONDITIONS ASSOCIATED WITH THE JOB:
CONTACT via Email:
Vannesa O’Young
BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: CHAGUANAS
JOB TITLE: MANAGER AGENCY
REPORTS TO: VICE PRESIDENT - SALES
GENERAL INSURANCE AGENCY
JOB OBJECTIVE:
To effectively coordinate the activities of the General Insurance Agency.
MAJOR RESPONSIBILITIES:
- Oversee day to day operations of the Agency
- Develop and maintain effective relationships with the Guardian Life of the Caribbean Limited sales force
- Ensure underwriting information/guidelines are disseminated to the sales force in a timely manner
- Identify the general isurance product training needs of the sales force and ensure it is conducted on a timely basis
- Provide technical underwriting assistance to the sales force
- Monitor the performance of the portfolio and recommend/implement corrective actions as necessary
- Budget and monitor the agency expenses and prepare the operational plan
- Responsible for monthly portfolio analysis and mangement reporting
- Develop and communicate procedures for the Agency and monitor for compliance
- Recruit, coach, guide and mentor Agency staff
QUALIFICATIONS:
- First degree in business or related field
- ACII or related general insurance qualification
EXPERIENCE:
- 5 years in the general insurance industry and or at a similar position of which at least 3 years should be at a supervisory level
KEY COMPETENCIES:
PERSONALITY:
SPECIAL CONDITIONS ASSOCIATED WITH THE JOB:
CONTACT via Email:
Vannesa O’Young
BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: BUSINESS SUPPORT ASSOCIATE
REPORTS TO: BUSINESS SUPPORT UNIT MANAGER
BUSINESS SUPPORT
JOB OBJECTIVE:
Successfully drive Process Improvement (PI) initiatives by finding ways to operate more efficiently (lower costs), improve quality and reduce organizational difficulties, in accordance with GLOC's established PI methodology.
To manage projects in accordance with GLOC's established methodologies and thus positively impact the attainment of GLOC's strategic business objectives.
MAJOR RESPONSIBILITIES:
- To recommend and implement changes to Business Processes to meet targets aligned to GLOC's strategic objectives.
- Project planning and management of project resources
- To activate, control and monitor the activities as outlined in the project plan.
- To produce agreed project deliverables and provide a direct point for the escalation of any key issues.
- To ensure that the solution is successfully delievred into the business environment.
QUALIFICATIONS:
- 1st degree
- Process Improvement Certification Project Management Certificate or
- Visio and MS Project - intermediate level
- A Post Graduate Degree would be an asset
- Life Insurance qualification would be an asset
EXPERIENCE:
- At least 5 years process improvement experience OR
- At least 5 years project team leading experience
KEY COMPETENCIES:
- Integrity
- Initiative and resourcefulness
- Versatility
- Self Motivation
- Team Orientation
- Decision making/Risk Taking
- Continuous Improvement Orientation
- Planning/Organizing and Flexibility
- Interpersonal and Communication
- Problem solving and analytical thinking
PERSONALITY:
The successful candidate must be dynamic, flexible and innovative Team player. Must display a strong work ethic, with the ability to thrive in a fast paced environment.
SPECIAL CONDITIONS ASSOCIATED WITH THE JOB:
CONTACT via Email:
Vannesa O’Young
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